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B u i l d i n g o n s t r e n g t h s k n o w t h e c o m m u n i t y , k n o w w h a t w o r k s
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Promotion of healthier living and environments is a reciprocal relationship
CALD background communities and health services engage, learn & exchange at all stages of health care research, development and delivery
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Leadership and accountability for sustained change
Begins at highest levels of systems, organisations and professions
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Mechanisms for monitoring
Sufficient resources
Policies that support involvement of culturally diverse communities in health matters Z 0 Z " 0 < 2 0 K 0 @ ( 2
Cultural competency is valued, integral to core business, supported and evaluated
Skills and resources to support diverse clients are in place
Management committed to diversity management
e.g. training for staff, cultural and linguistic diversity in staffing ` G G A ( 2
Makes cultural competency important part of education & professional development
Professions develop cultural competence standards
Guidance provided for working lives of individuals : B ( 2
Individuals develop optimum knowledge, attitudes, behaviours re cultural competence
Individual health professionals are supported to work with diverse communities
Individuals develop relevant, appropriate, sustainable health promotion programs
R f 4 } ( 2 R
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e . g . a p o l i c y f r a m e w o r k t h a t d i r e c t s & s u p p o r t s c u l t u r a l c o m p e t e n c y a c r o s s h e a l t h s y s t e m
B u d g e t i n g & r e s o u r c e s
e . g . h i g h p r i o r i t y a r e a s a r e s p e c i f i c a l l y b u d g e t e d f o r s t a f f t r a i n i n g , i n t e r p r e t e r & l a n g u a g e s k i l l s
C o n s u m e r p a r t i c i p a t i o n
e . g . r e p s o f d i v e r s e c o m m u n i t i e s a r e i n c l u d e d a t a l l s t a g e s o f s e r v i c e d e v e l o p m e n t & d e l i v e r y P P Y P P h P P ^ P Y h ^ , x ( 2 O Management
e.g. performance agreements hold managers accountable
Education/skills
e.g. professions consider cultural / linguistic diversity in communication & health practice
Self-reflection
e.g. individuals understand potential impact of cultural & linguistic diversity on clients, & adapt practice to meet cross-cultural requirements 6 ] 6 ] 5 ~ n Practical approaches ? G
Case study scenarios
Next steps
Resources, contacts & more info
j H Z " l ( 2 Research shows poor nutrition and low fitness affect some CALD background groups more than others
How would cultural competency principles guide a media campaign to promote healthy eating and improve fitness?
b e o f e o ! p ( 2
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i d e n t i f y i s s u e s & k e y g r o u p s
P a r t n e r s h i p s
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C o m m u n i t y e n g a g e m e n t
g e t c o m m u n i t i e s i n v o l v e d f r o m p l a n n i n g o n w a r d
u s e c o n s u m e r a d v i s o r y g r o u p , f o c u s g r o u p s
M e t h o d o l o g y
s e l e c t m e d i a o u t l e t s u s e d b y t h e C A L D B a c k g r o u n d g r o u p / s y o u w a n t t o r e a c h
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h ( 2 A Muslim community leader notices low physical activity / reduced fitness among Muslim women in her local area
What culturally competent strategies would help find a solution?
q A f q A # q ( 2 Community involvement
Muslim women initiate action, identify solutions
Reciprocity
Culturally appropriate community consultation, informal discussion, discuss barriers within community & with local authorities
Sustainability
Identify culturally appropriate solutions that have ongoing support, e.g. women-only exercise classes, appropriate venues
Think about wider factors e.g. child care, transport etc.
Share success
Evaluate & document outcomes, share learning with other cultural groups
> P 1 P P P P P P H P P P P f P 1 H C ( 2 g
Suggestions for projects & action at all levels
Individual
Organisational
Professional
Systemic
Z 1 % Z 4 F Z 3 0 35 $ J
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T a k e p a r t i n c r o s s - d i s c i p l i n a r y f o r u m s t o s h a r e i n f o r m a t i o n & s k i l l s , p r o m o t e s u p p o r t & a w a r e n e s s
L o o k f o r o p p o r t u n i t i e s t o i n t r o d u c e o r i m p r o v e c u l t u r a l c o m p e t e n c e d i s c u s s w i t h c o l l e a g u e s
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P a r t i c i p a t e i n p a r t n e r s h i p f o r u m s w i t h g o v t s t o a p p l y t h e M o d e l l o c a l l y
B u d g e t s t r a t e g i e s m o b i l i s e r e s o u r c e s , p r i o r i t i s e c u l t u r a l c o m p e t e n c e
M a n a g e m e n t c o m p e t e n c i e s a n d p e r f o r m a n c e m e a s u r e s
H R s t r a t e g i e s
r e c r u i t m e n t , s u c c e s s i o n p l a n n i n g , e d u c a t i o n
C o n t e x t - s p e c i f i c c o m p e t e n c i e s f o r y o u r o r g a n i s a t i o n , i t s c o m m u n i t y & h e a l t h w o r k e r s
p $ Z , $ Z U $ Z G , U / y
Demonstrate leadership
raise profile of cultural competency, recommend strategies for professional practice
Participate in partnership forums with govts / other agencies on applying the model
Reflect principles of cultural competency in ethical & other professional conduct codes
Develop policies and context-specific competencies for specific health professional group
Promote information to members
P $ P U $ P $ P ) $ F $ P 3 U S X Z 0 {
A specific resource for Aboriginal and Torres Strait Islander Peoples
National collaboration on framework for culturally competent health practice
Address gaps in research, information and evidence base
Promote best practice diversity organisations $ o ( 2 w
[ Insert National info ]
[ NHMRC website & guide ]
[ Insert State organisations xxx ]
[ Insert organisation contact ]
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Acknowledges benefits of diversity
Achieves best, most appropriate care for each consumer
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Holds governments, health organisations and managers accountable for meeting needs of the communities they serve
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L e a d e r s h i p a n d a c c o u n t a b i l i t y f o r s u s t a i n e d c h a n g e
B u i l d i n g o n s t r e n g t h s k n o w t h e c o m m u n i t y , k n o w w h a t w o r k s
A s h a r e d r e s p o n s i b i l i t y c r e a t i n g p a r t n e r s h i p s a n d s u s t a i n a b i l i t y h P f P P 3 0 ( 2 !
Engaging consumers & communities and sustaining reciprocal relationships
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Management committed to diversity management
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Makes cultural competency important part of education & professional development
Professions develop cultural competence standards
Guidance provided for working lives of individuals : B ( 2
Individuals develop optimum knowledge, attitudes, behaviours re cultural competence
Individual health professionals are supported to work with diverse communities
Individuals develop relevant, appropriate, sustainable health promotion programs
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Education/skills
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j H Z " l ( 2 Research shows poor nutrition and low fitness affect some CALD background groups more than others
How would cultural competency principles guide a media campaign to promote healthy eating and improve fitness?
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h ( 2 A Muslim community leader notices low physical activity / reduced fitness among Muslim women in her local area
What culturally competent strategies would help find a solution?
q A f q A # q ( 2 Community involvement
Muslim women initiate action, identify solutions
Reciprocity
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Sustainability
Identify culturally appropriate solutions that have ongoing support, e.g. women-only exercise classes, appropriate venues
Think about wider factors e.g. child care, transport etc.
Share success
Evaluate & document outcomes, share learning with other cultural groups
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Aim of Guide Outcomes ! Increasing cultural competency Slide 28 Practical approaches Slide 35 Slide 36 Slide 37 Slide 38 - Cultural Competency in Health Care. Fonts Used Design Template Embedded OLE Servers
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Target audience
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Individuals develop optimum knowledge, attitudes, behaviours re cultural competence
Individual health professionals are supported to work with diverse communities
Individuals develop relevant, appropriate, sustainable health promotion programs
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j H Z " l ( 2 Research shows poor nutrition and low fitness affect some CALD background groups more than others
How would cultural competency principles guide a media campaign to promote healthy eating and improve fitness?
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h ( 2 A Muslim community leader notices low physical activity / reduced fitness among Muslim women in her local area
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Muslim women initiate action, identify solutions
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Identify culturally appropriate solutions that have ongoing support, e.g. women-only exercise classes, appropriate venues
Think about wider factors e.g. child care, transport etc.
Share success
Evaluate & document outcomes, share learning with other cultural groups
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Promote information to members
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Institute for Health and Diversity www.vu.edu.au/diversity
Cultural Competency for Healthy Living: a guide for policy, partnerships and participation - www.nhmrc.gov.au
Multicultural Mental Health Australia www.mmha.org.au
Centre for Culture, Ethnicity and Health www.ceh.org.au
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